RETURN & REFUND POLICY

At LUMORA™, we want you to feel confident with your purchase. If for any reason you are not satisfied, we offer a simple and transparent return process.

30-Day Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase is required

How to Start a Return

To initiate a return, please contact us at:
📧 support@lumoraaudio.com

Include:

  • Your order number

  • Reason for return

  • Photos (if the item is damaged or defective)

Our support team will guide you through the next steps.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.

Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • Approved refunds will be processed to your original payment method

  • Please allow 5–10 business days for the refund to appear

Return Shipping

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

  • Original shipping fees are non-refundable

Non-Returnable Items

  • Items damaged due to misuse

  • Items returned without original packaging

Exchanges

We do not offer direct exchanges. If you wish to receive a different item, please return your order and place a new purchase.

Contact Us

For any questions regarding returns or refunds:
📧 support@lumoraaudio.com