HELP & QUESTIONS
How can we help?
Find quick answers to the most common questions about LUMORA™ below.
Orders & Shipping
Where do you ship?
We ship to the UK, USA, and EU.
How long does shipping take?
Orders typically arrive within 7–12 business days, depending on your location.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive a tracking link by email.
Product Information
Is LUMORA™ wireless?
Yes. LUMORA™ connects via Bluetooth and works wirelessly with compatible devices.
Which devices are supported?
Compatible with iOS, Android, tablets, and laptops.
Is LUMORA™ loud?
It is designed for personal spaces such as bedrooms, desks, and living areas, delivering warm, balanced sound.
Returns & Support
Can I return my order?
Yes. We offer a 30-day return policy. Please see our Return & Refund Policy for details.
What if my item arrives damaged?
Contact us within 48 hours of delivery and we’ll resolve it promptly.
How can I contact customer support?
Email us at support@lumoraaudio.com and we’ll respond within 24 hours.
Payments & Security
Is my payment secure?
Yes. All payments are processed securely using encrypted checkout technology.
Which payment methods do you accept?
We accept major credit/debit cards and other secure payment options available at checkout.
📌 Still Need Help?
If you didn’t find your answer, feel free to reach out.
We’re always happy to help.